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OUR SERVICES

Financial Counselling

We assist people who are struggling with financial hardship, debt issues and changes to financial circumstances to address the issues holding them back.

Our Financial counsellors are qualified professionals who provide information, advice and advocacy to people in financial difficulty. Their services are non-judgmental, free, independent and confidential.

Financial counsellors have specific knowledge about the credit, bankruptcy and debt collection laws, social security framework, grants and concessions available to help with cost of living, industry hardship obligations and how to access free dispute resolution through independent dispute resolution schemes. They are also trained in negotiation and counselling.

Financial counsellors can assist you by:

  • doing a full assessment of your financial situation – including regular income and expenditure, assets and liabilities
  • understanding which debts are priorities
  • developing a workable budget and money plan with you
  • explaining your rights and the pros and cons of different options you have to manage your debts and financial hardship
  • advocating and negotiating on your behalf directly with your creditors
  • lodging complaints on your behalf to external dispute resolution schemes
  • providing advice about what options, rights and responsibilities you may have
  • referring you to other services you may need, such as legal services, health services and crisis food and accommodation services 

Financial counsellors can also provide information and advice about:

  • credit and debt-related matters
  • the rights and obligations of creditors
  • how the debt collection and debt enforcement process works
  • the pros and cons of bankruptcy and other insolvency options
  • how to access other specialist support services, including gambling, family support, personal counselling, legal aid and emergency relief

TESTIMONIALS

What our clients have to say about us

Very lovely, friendly and understanding people, would refer your company to all my friends and family
Renee
That’s really good service instead of nervous breakdown it’s better to come and get help from this service. Thank you once again,
Sarah
Thank you so much for all you help and giving me your shoulder. You are in my prayers. God bless you.
Karen
Lawyer was amazing! She knew her stuff. She gave the right advice and gave no lies. She was very knowledgeable. Thank you. What made it even better is that she was non-judgmental and thank you again!!
Karu
Mr. Geoff is a legend. He provides me with so much information with pros and cons. You guys are doing a great job. God bless you
Courtney and the staff are very friendly. Great service as always.
Great service, Thank you for your help and guidance more power! Thank you
Louise.
It’s nice to know there is help out there is extreme times of need
Shirlee
Highly recommended. Best service, I get when I win the lotto, I will help this organisation. Best service.
Courtney
Everyone here deserves a pay rise. Believe it or not you all are very talented amazing people. Love you all
To Courtney, Thank you for all your help over the past few months. All the best for you
Julie
Just a big thank you to Sharon and all the staff at GCLC. The burden of having debt is really stressful. Getting this help is important, but perhaps more important to me is not having the stress of contacting organisations, but having professionals from GCLC shoulder that burden. thank you
Karu

Sarah Patterson

Chief Executive Officer

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DONATION

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Redgum Justice has been a pillar of support in Western Australia for over 40 years, championing equal access to justice. Our achievements include pioneering the first mediation service in WA, empowering over 10,000 individuals annually through legal aid, and running award-winning programs like Leave Safe, Stay Safe. We’re dedicated to making a lasting impact.

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Suite 1, 2232 Albany Hwy Gosnells WA 6110

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Redgum Justice acknowledges the traditional custodians of this land, the Noongar Nation. We pay our respects to their Elders, past and present, and recognise their strength, resilience, and capacity in this land.
 

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