Financial Counselling

Financial counsellors can assist you by:

• doing a full assessment of your financial situation – including regular income and expenditure, assets and liabilities
• understanding which debts are priorities
• developing a workable budget and money plan with you
• explaining your rights and the pros and cons of different options you have to manage your debts and financial hardship
• advocating and negotiating on your behalf directly with your creditors
• lodging complaints on your behalf to external dispute resolution schemes
• providing advice about what options, rights and responsibilities you may have
• referring you to other services you may need, such as legal services, health services and crisis food and accommodation services